Success stories

The following is a brief overview of a recent projects to give you an idea of how a Trimagic solution can help you.

Information and library management

Australian professional association - secure access to TIMS library management system

The information challenge 

A professional association wanted to widen access to its membership library services. It was providing library services to its NSW membership, but wanted to provide a national service.

The association already had its own members' portal, but needed to ensure that only bona fide members could access the library's resources and services. Furthermore, membership status would determine the library services to which a member was entitled.

The Trimagic solution

With membership status determining entitlement to library services, pertinent details from the membership database needed to be queried automatically each time a member logged on to the library system. Trimagic achieved this by developing the association's already installed TIMS library management system and building a gateway to pass through member details.

With these security technologies in place, library staff can now provide a secure, national service to the association's membership. Library staff are also automatically alerted by email each time a request arrives from a member.

International banking group - customised subscriptions management system 

The information challenge

A UK-based international banking group was having difficulty managing and reporting on the wide range of electronic journal subscriptions and research services for which it was paying millions of dollars. Payments for these subscriptions and research services needed to be co-ordinated globally to ensure that duplication and overpayments were not occurring.

Also, local currency rates were crucial to ensure that costs could be converted. Both individual users and cost centres needed to know who had bona fide access to which journals and research services, and all usage needed to be tracked. Access to internal IT resources was proving to be a problem and expensive. They needed an urgent solution.

The Trimagic solution

Distance was no object, and within a month, the bank was using our Subscription Management and Research Tool (SMART) hosted at the Trimagic Data Centre in Sydney. This gave world-wide access to a custom-built subscription management system to users in Europe, Japan, Netherlands, USA and Australia within a secure (it’s a bank after all!) environment.

Comprehensive reporting features allow information managers to log efficiently and effectively subscription and research behaviour and provide the business with accurate statistical data.

Document management

One of Australia's largest listed companies - customised document management system, hosted at the Trimagic Data Centre

The information challenge

The company was experiencing a problem managing their documents, (both hard and softcopy) using a legacy Windows based system. The documents where hard to find and were only accessible by a small number of users on their network.

They wanted to provide better management and control over the documents with added security and provide access to more users within the business. They also wanted to place the documents in a secure and robust IT environment, outside their internal network.

The Trimagic solution

Trimagic developed a DMS for the client that was custom built to their exact requirements, utilising Inmagic DB/Text Works and Web Publisher Pro database and search technologies with iServer security. The system is hosted at the Trimagic Data Centre with browser interfaces providing a secure login environment.

Authorised users are able to search, retrieve, index and submit document files. Another division of the company subsequently deployed a similar system to suit their own specific DMS needs. The client was actively involved during the evolution of the solution and all stakeholders participated in its design.

Australian financial services company - iServer EDMS hosted at the Trimagic Data Centre 

The information challenge

This financial services company needed to make confidential electronic documents available to its member institutions. Documents included company procedures, meeting agendas, minutes and papers, marketing plans and programs, newsletters and media releases, as well as a range of training materials.

A highly secure environment was required to ensure confidentiality, whilst at the same time enabling access to bona fide users. The company’s internal IT networks were strictly off limits!

The Trimagic solution 

An iServer EDMS hosted at the Trimagic Data Centre with secure, 24/7/365 password access was the ideal solution. Browser access means having a simple and efficient way to search or browse for the most recent versions of stored electronic documents and/or images of paper documents, while new documents are easily added to the system using the file uploader.

Furthermore, iServer represents the company’s primary training resource, from where all training modules, videos and supporting information is accessible.

As iServer is a resouce for member institutions, it was crucial for the iServer website to exhibit a corporate look and feel. Design features such as menu buttons, fonts and links were all based upon the organisation’s website.