Knowledge management is a strategic process used to capture knowledge held within the organisation, and prevents its loss when employees leave an organisation. Successful knowledge management relies upon a combination of four elements: people, process, technology and content.

Our goal at Trimagic is to provide the technology for organisation ready to implement their knowledge management strategy.

Together with our clients, we endeavour to customise KM systems with users in mind. Solutions are designed in close collaboration with knowledge managers and users, so that people have the tools and skills at their disposal to transfer their knowledge and enable others to retrieve it in the simplest way possible.

Our flexible solutions may be used across regions, states and the world. Often, our solutions open doors to services beyond the original scope of the stated objective.

We also ensure that the skills to manage and develop the solution are transferred to key members of the organisation, so they can continue to deliver a dynamic and effective service.

The range and scope of KM initiatives are as diverse as the organisations implementing them. Here are just a few applications:

- Capturing competitive intelligence
- Database of marketing reports
- Database of staff expertise
- Feedback from staff on a range of issues
- Recording sales data
- Storing reports from conference attendees
- Managing customer relationships
- Listing key websites

Success Stories